Return , Refund & Cancellation Policy

RETURN POLICY

* Products purchased directly from the **CAMROL website may be returned within 30 days from the invoice date**, subject to the conditions below.

* Only unused, undamaged products in their original condition and packaging are eligible for return.

* If a product is received **damaged, defective, or tampered with**, customers must inform CAMROL Customer Support via email or WhatsApp within 48 hours of delivery and provide the order details along with clear photos/videos of the product and packaging while unboxing

* Without unboxing clear video no request for damage will be accpeted.

* If an order is marked as delivered but has not been received, customers must contact CAMROL within 24 hours of receiving the delivery confirmation.

* Products purchased through third-party marketplaces or online platforms will be governed by the return policy of the respective platform.

* Customized or made-to-order products are non-returnable and non-refundable.

* Original shipping, COD, or other delivery charges are non-refundable

* Customers must securely pack returned products. CAMROL may request a packing video and proof of handover to the courier/delivery executive for verification.

* Returns that do not meet the above conditions may be rejected.

* Shipping charges for return and exchange(both ways) are to be ebared from the customers end.

REFUND POLICY

* Refunds will be initiated only after the returned product is **received and inspected** by CAMROL.

* Approved refunds will be processed within **7–10 business days** after receipt of the returned product.

* For **Cash on Delivery (COD)** orders, approved refunds will be transferred to the customer's bank account. Required bank details may be requested during the refund process.

* The actual time for the refund to reflect may vary depending on the customer's bank or payment provider.

CANCELLATION POLICY

* Orders may be cancelled within **24 hours of placing the order**, provided they have not already been dispatched.

* **Orders cannot be cancelled once dispatched.**

* If an order has already been dispatched, the customer may receive the product and request a return in accordance with CAMROL's Return Policy.

IMPORTANT CONDITIONS

CAMROL reserves the right to reject a return, refund, or replacement request if the product has been used, damaged after delivery, altered, improperly handled, returned incomplete, or does not meet the conditions stated in this policy.

For return, refund, or cancellation assistance, please contact CAMROL Customer Support through the contact details provided on our website.