Warranty Policy

CAMROL provides warranty support for its Kitchen & Bathroom Fittings. This warranty applies only to the original purchaser for personal household use at the original installation location and is non-transferable.

Warranty Coverage

Replacement parts will be couriered free of cost, while installation/service must be arranged and paid for by the customer.

Warranty Claim

The warranty starts from the invoice date. A valid invoice, order ID, or registered mobile number is required to claim warranty.

For a claim, customers must share:

* Proof of purchase/invoice

* Order ID

* Registered mobile number

* Clear photos and video showing the defect

CAMROL's support team will respond within 24–48 hours after receiving the required details.

Replacement Terms

CAMROL will repair or replace eligible defective parts/products under warranty. No refund will be issued if a replacement is offered and refused.

For full product replacement, the same model will be provided. If discontinued, CAMROL may provide an equivalent product based on the original purchase value.

Defective products/parts may be sent and collected by courier. CAMROL may provide technical assistance through voice/video call, but installation or service must be arranged by the customer.

CAMROL will bear the cost of damage caused during shipment to the customer.

Warranty Exclusions

The warranty does not cover:

* Improper installation, misuse, negligence, accidental damage, hard water, mineral deposits or corrosive materials.

* Unauthorized repairs, modifications, tampering or use of non-genuine parts/accessories.

* Damage from abrasive cleaners, bleach, ammonia, alcohol, chlorine, industrial solvents, steel wool or wire brushes.

* Damage caused by floods, earthquakes, cyclones, Acts of God, sewage gases, RO reject water, rodents or insects.

* Normal wear and tear, corrosion, rusting, discoloration or deterioration due to environmental conditions.

* Damage caused by incorrect water pressure, plumbing conditions, installation space or failure to follow product instructions.

* Clogging, debris accumulation or lack of regular cleaning/maintenance.

* Consumable components such as washers, rubber parts, springs and plastic items.

* Products without valid proof of purchase or purchased from unauthorized sellers.

* Labor charges for removal, reinstallation or servicing after the applicable free onsite service period.

* Installation or product demonstration services unless specifically included by CAMROL.

* Loss of use, property damage, delays or other incidental/consequential losses.

* Claims made after expiry of the applicable warranty period.

Limitation of Liability

CAMROL's liability is limited to the repair or replacement of eligible defective parts/products within the applicable warranty period. CAMROL shall not be responsible for incidental or consequential damages, property damage, loss of use or other associated costs.

Disputes & Jurisdiction

Any dispute should first be resolved through mutual discussion or mediation before legal proceedings are initiated.

All disputes shall be subject to the exclusive jurisdiction of the courts in Delhi, India.